Support · English and Spanish
Ask us anything
about your money.
Not just bug reports. If you are stuck on a budgeting decision, that counts as support here too. A person on the team reads every email and answers it.
- Reply time
- Usually within one business day. Always within two.
- Languages
- Write in English or Spanish
- Channel
- Email only, on purpose: it keeps us talking to users directly
Fastest path
Start with what kind of stuck you are
Email always works. These just get you an answer sooner.
Common answers
What happens when the 45 free days end?
Vondo goes read-only on every device. You can still open it, read every transaction, and check balances. Adding and editing come back the day you subscribe, with your history intact. Nothing is deleted unless you ask us to delete it.
How do I cancel?
From billing in your profile, whenever you want, no contract and nothing to ask us for. During the 45 free days there is nothing to cancel at all, because there is no card on file.
Can my partner or family use the same budget?
Yes. A budget belongs to a household. You create it as the owner and invite the others by email, and everyone sees the same numbers. Sharing costs nothing extra.
Can I get my data out?
Yes, export everything to CSV whenever you want. You can also import history into an account from a CSV, one account at a time.
Why doesn't Vondo connect to my bank?
Because entering a purchase is the moment you notice it, and noticing is the move the method depends on. It also means Vondo works the same in any country and any currency, and there are no banking credentials for us to lose. Saved payees, splits, recurring bills, and a home-screen shortcut keep the typing short.
I lost access to my account
Start with the password reset on the sign-in screen. If you sign in with Google, Microsoft, or Apple, use that same button rather than a password. If two-factor is on and you have lost the device, email us from the address on the account and we will work through it with you.
Is my budget private?
It is yours and the household you invited. No ads, no trackers, and we don't sell your data. You can turn on two-factor authentication, name trusted devices, and see every session that is signed in right now.
I found a security problem
Write to security@vondo.app rather than the general address, so it reaches us on the fastest path. Tell us what you found and how to reproduce it, and please give us a chance to fix it before publishing.
Still stuck? Write to us.
One address, read by the people who build Vondo, in English or Spanish.